Our Return & Exchange Policy

At MAVI STEP Custom, we strive to ensure the highest quality of our personalized shoe care products. However, we understand that sometimes exchanges or returns may be necessary. Here is our policy:

Conditions for Returns & Exchanges

  • You have the right to return or exchange your product within 14 days of receiving your order.
  • Products must be in their original packaging, unused, and undamaged.
  • A receipt and proof of payment are required for returns or exchanges.

Special Considerations for Personalized Products

Please note that due to the customized nature of our products:

  • We cannot accept returns or exchanges for products that are custom-colored and free of defects.
  • If the product has a manufacturing defect or does not match the ordered color, we will gladly exchange it or offer a refund.

Return & Exchange Process

  1. Contact our customer support team to initiate a return or exchange.
  2. Follow the instructions provided by our staff.
  3. Ship the product back to us.
  4. After inspecting the returned product, we will process your exchange or refund within 5–7 business days.

Refunds

  • For online payments, refunds will be issued back to the original payment method.

Quality Guarantee

We guarantee the quality of our personalized shoe care products. If you encounter any issues or defects, please contact us immediately. We are committed to resolving any problems and ensuring your satisfaction with our products.

Contact Us

If you have any questions about our return and exchange policy or need assistance with a return or exchange, please contact our customer support team: